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The article considers methods for optimizing traffic flow management in large agglomerations by using clustering, routing and principles of queuing theory. The main study is devoted to the redistribution of resources by introducing a priority system in request processing. The influence of urgency, density and throughput of cargo flow on the system operation is analyzed and optimization algorithms are proposed to reduce waiting time, reduce costs and improve the efficiency of transport processes. The research methodology includes the use of a multi-channel queuing model to assess the impact of priority distribution of requests on the system throughput. Mathematical modeling, linear programming methods and NPV calculation for assessing economic efficiency are used to analyze the redistribution of resources. The results of the study show that the priority service system reduces the waiting time for urgent requests, but under high load it can increase the waiting time for less priority clients. The developed resource redistribution algorithm adapts the system to changes in flow intensity. The use of the proposed methods made it possible to reduce the average waiting time for priority requests by 1.5-2 times and reduce operating costs. The practical significance of the study lies in increasing the efficiency of transport processes due to the dynamic redistribution of resources. The implementation of the proposed methods can be used in logistics, courier services and transport companies to optimize the processing of requests, improve customer service and reduce costs.

The article deals with the issues of improving the model of interaction with customers through the introduction of digitalization projects in the sphere of freight rail transport, describes the changes in the main functions of the company's divisions and technological aspects. The technological and economic effects of the development and implementation of freight transport digitalization projects on the example of improving the digital platform of interaction with customers are determined. The model of CRM-system implementation of transport services digitalization is worked out, investments on its development and implementation are defined. The main categories of risks with the greatest direct impact on the effectiveness of the new model implementation of interaction with customers are considered. The digital platform of interaction with the client allows to carry out the order of freight transportation service by rail without any additional financial and technological expenses connected with obtaining the qualified electronic signature, to simplify the organization of contractual work to obtain services and payments for them.