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The article discusses the urgent problem of upgrading non-public railway tracks through the introduction of automated loading and unloading control systems. The relevance of the study is due to the significant proportion of non-public tracks in the Russian railway infrastructure (29 % of the total length) and their constant increase, the growing volume of industrial production in the country and the need to improve the efficiency of transport services for enterprises and improve the efficiency of their use. More than 85 % of all freight traffic by rail starts and ends on non-public roads. The correctness of the service, organization and technology of the operation of the considered routes affects the operation of the entire transport network. The problem of the study lies in the fact that traditionally accepted methods of loading and unloading operations on non-public tracks do not provide the necessary efficiency of the transportation process, which leads to long downtime of rolling stock and increased operating costs for railway transport. The methods of system analysis, mathematical modeling and comparative analysis of statistical data are used in the work. Based on a study of international experience and domestic practice, it has been shown that the introduction of automated control systems can reduce the downtime of wagons by 25 - 30 % and reduce operating costs by 15 - 20 %. The article presents the definition of an automated loading and unloading management system as an integrated information management system that integrates hardware and software. A step-by-step methodology for system implementation has been developed, including seven consecutive stages from preliminary analysis to optimization and development. The proposed solutions take into account the specifics of Russian operating conditions and import substitution requirements.

The article considers methods for optimizing traffic flow management in large agglomerations by using clustering, routing and principles of queuing theory. The main study is devoted to the redistribution of resources by introducing a priority system in request processing. The influence of urgency, density and throughput of cargo flow on the system operation is analyzed and optimization algorithms are proposed to reduce waiting time, reduce costs and improve the efficiency of transport processes. The research methodology includes the use of a multi-channel queuing model to assess the impact of priority distribution of requests on the system throughput. Mathematical modeling, linear programming methods and NPV calculation for assessing economic efficiency are used to analyze the redistribution of resources. The results of the study show that the priority service system reduces the waiting time for urgent requests, but under high load it can increase the waiting time for less priority clients. The developed resource redistribution algorithm adapts the system to changes in flow intensity. The use of the proposed methods made it possible to reduce the average waiting time for priority requests by 1.5-2 times and reduce operating costs. The practical significance of the study lies in increasing the efficiency of transport processes due to the dynamic redistribution of resources. The implementation of the proposed methods can be used in logistics, courier services and transport companies to optimize the processing of requests, improve customer service and reduce costs.

This article discusses the directions of digitalization of the transport industry, both in the Russian Federation and in foreign countries. The characteristic of the directions of digitalization of the transport industry as elements of the technological revolution (industry 4.0) is presented. The review of approaches and various digital platforms used for digitalization of the transport industry to identify and analyze the main vectors of development in the field of digitalization of the transport industry. Comparative data on the costs of the digital economy and R&D in Europe, the USA and Russia are presented. The large-scale penetration of digital technologies is shown, both at the managerial level and at the technological level, which in turn allows enterprises to make timely operational decisions during operational activities in order to increase the asset utilization rate, and also allows for the integration of all business processes of the enterprise through the use of IT technologies in the process approach of determining the relationship of business processes, four main directions of digitalization processes in the transport industry are identified The main directions of digitalization processes in the transport industry are highlighted. Examples of the introduction of digital technologies in road and rail transport in Russia and the world are given. The work of local digital information platforms in a single digital platform of the transport complex is reviewed. The advantages of using digital information platforms are shown. A model of a unified digital transport business-logistics ecosystem is proposed.

The article deals with the issues of improving the model of interaction with customers through the introduction of digitalization projects in the sphere of freight rail transport, describes the changes in the main functions of the company's divisions and technological aspects. The technological and economic effects of the development and implementation of freight transport digitalization projects on the example of improving the digital platform of interaction with customers are determined. The model of CRM-system implementation of transport services digitalization is worked out, investments on its development and implementation are defined. The main categories of risks with the greatest direct impact on the effectiveness of the new model implementation of interaction with customers are considered. The digital platform of interaction with the client allows to carry out the order of freight transportation service by rail without any additional financial and technological expenses connected with obtaining the qualified electronic signature, to simplify the organization of contractual work to obtain services and payments for them.