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Incorporating passenger perspectives on the quality of ground public transport is paramount for enhancing urban mobility. This study champions the idea of making service quality perception the linchpin of urban transport policy formulation, thereby underscoring a user-centric methodology for cultivating sustainable transportation habits. By integrating passenger feedback, cities can effectively bolster user loyalty and entice new riders to embrace public transport. The research based on the importance of evaluating quality indicators within multimodal systems, which is essential for deciphering the spectrum of passenger sentiments. For urban transport to truly cater to citizen expectations, it is imperative to harmonize city authority ambitions, operator capabilities, and public desires, thereby creating sustainable urban ecosystems. At the heart of this approach lies a holistic planning system that encompasses operator-provided quality, regulator-set target quality, perceived quality, and desired quality. The study places emphasis on formalized assessment processes, acknowledging that passengers make rational choices, gravitating towards the most advantageous travel options. Integrating perceived quality indicators is invaluable for fostering informed management decision-making, which benefits both city administrations in strategic planning and transport companies in route and service optimization. Therefore, a comprehensive, user-centered quality assessment mechanism is pivotal for enhancing efficiency and satisfaction in urban transport, ultimately fostering a more sustainable and user-friendly urban environment.

The article examines the problem of fare fragmentation between urban and suburban transportation within the Tashkent agglomeration, which leads to increased passenger expenses and reduced infrastructure efficiency. The subject of the study is the development of a coordinated fare interaction mechanism between different transport modes and the creation of an economically justified model of fare integration. The purpose of the research is to design a unified fare calculation scheme that incorporates a suburban train trip as an integral part of a multimodal journey within the city transport network. The methodological framework includes a comparative analysis of the existing fare systems, assessment of their impact on passenger costs, and the development of a mathematical model for integrated fare formation. A practical approach is proposed in the form of a fixed transfer discount implemented through the ATTO digital platform. The method provides automatic identification of multimodal routes, unification of all trips into a single transaction, and the application of a regulated discount for transfers between suburban rail and urban transit services. The results demonstrate that fare integration significantly reduces total passenger expenses and increases the attractiveness of suburban rail transport. The practical relevance of the findings extends to fare policy development, transport planning, creation of transport hubs, and digital solutions for managing passenger flows. The study concludes that implementing an integrated fare system based on digital technologies will enhance travel accessibility and convenience, improve the efficiency of the agglomeration’s transport system, and contribute to sustainable mobility development.